#1 | 100% Product Cost Refund*

*Excl. Product Fees

• If the Taobao product is marked as in-stock inside Taobao and Dropast places the order, and after the order the seller informs Dropast that the product is out of stock, we refund you 100% of the Taobao product cost (excl. Fee)

#2 | 100% Product Cost Refund*

*Excl. Product Fees

• If you request a product refund after Dropast has placed your order in Taobao but the product has not yet been shipped out by the Taobao seller, we refund you 100% of the Taobao product cost (excl. Fee). Keep in mind that not all Taobao sellers refund 100% of the product cost after 7 days from the order date.

#3 | 100% Product Cost Refund*

*Refunds without a specific reason are not always accepted by Taobao sellers. Furthermore, because Taobao sellers do not always reimburse 100% of the product cost, we can return 100% of the refund received from Taobao (Excl. Product Fees)

• If you request a product refund after Dropast has placed your order in Taobao and the product has been shipped out by the Taobao seller to Dropast warehouse, we refund you 100% of the Taobao product cost* (excl. Fee). You will be charged for 35 RMB product return shipping fee to the Taobao seller.

#4 | 100% Product Cost Refund*

*Taobao sellers do not always reimburse 100% of the product cost, we can return 100% of the refund received from Taobao.

• If Taobao seller sends a wrong product to Dropast warehouse, we refund you 100% of the Taobao product cost* (excl. Fee). You will be charged for 35 RMB product return shipping fee to the Taobao seller.

#5 | 100% Product + Shipping Cost Refund*

*Excl. Product Fees and Excl. Vat/Tax

• If the international package is lost in transit we refund you 100% of the Taobao product cost (excl. Fee) with the total International Shipping Cost.

#6 | 100% Product + Shipping Cost Refund*

*Excl. Product Fees and Excl. Vat/Tax

• If a different product (color, size, model) is delivered to the final user we refund you 100% of the Taobao product cost (excl. Fee) with the total International Shipping Cost.

#7 | 0% Refund

• If the international package is not delivered due to incorrect/incomplete address, refused by the consignee, etc, we don't issue a refund.

#8 | 0% Refund

• If the international package is delivered damaged, we don't issue a refund.

#9 | 0% Refund

• If the international package is confiscated by the customs due to product restriction, we don't issue a refund.

#10 | 0% Refund

• If the international package is delivered with delay, we don't issue a refund.

#11 | 0% Refund

• If the international tracking shows "delivered" but the consignee claims that it is not true, we don't issue a refund.

#12 | 0% Refund

• If the international package is delivered but the consignee doesn't like the product, we don't issue a refund.

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**Dropast customer care must be contacted within 7 days after the delivery date to open a claim.

***If a claim is filed through PayPal, Dropast will close the account without the ability to reopen it, and any pending orders will be ignored and reimbursed.

****Dropast is not responsible for any product damage or shipment delays caused by an act of God, such as an epidemic, an international situation, a strike, a war, an earthquake, a flood, a virus, a storm, heavy snow, or a customs inspection.